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Privacy Policy

Your privacy is very important for tourguideseville.com. This privacy statement explains exactly what personal data we collect from our users and how we use them. You can read the terms carefully before entering your personal data on this website. People over 14 years of age may use any functionality where private data is offered without the prior consent of their parents or legal guardians.

In the case of children under 14 years of age, the consent of parents or legal guardians is required for the processing of their personal data.

In none of the cases, data regarding the professional, economic or privacy status of other family members will be collected from the minor, without their consent.

If you are under 14 years old and have accessed this website without notifying your parents you should not share any personal information.

This website respects and takes care of the personal data of the users. As a user of this website you should know that your rights are guaranteed.

Tourguideseville.com has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR), Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

  • Responsible Identity: Ricardo Carmona Suárez
  • Tradename: Guía Turístico Sevilla
  • NIF/CIF: 28818884E
  • Address: Calle Cueva de la Pileta nº2 bloque 5 8ºA, 41020 Sevilla, Andalucía, España.
  • Email: riccarsua@gmail.com

How have we obtained your data?

The personal data that we process in tourguideseville.com come from:

  • Booking form
  • Contact form
  • Comments on posts

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation about whether tourguideseville.com is treating their personal data.

Interested persons have the right to:

  • Request access to personal data related to the interested party
  • Request rectification or deletion of data
  • Request the limitation of data processing
  • Oppose data processing
  • Request data portability

Those interested may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case I will only keep them for the exercise or defense of claims.

By exercising your right to data portability, you will have the right to have personal data transmitted directly from responsible to responsible when technically possible.

Those interested will also have the right to effective judicial protection and to file a complaint with the control authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.

For what purpose do we treat your personal data?

When a user connects to this website, for example to comment on a post, send an email to the owner, subscribe or make a contract, they are providing personal information for which tourguideseville.com is responsible. This information may include personal data such as IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives his consent for his information to be collected, used, managed and stored by tourguideseville.com, only as described in the Legal Notice and in this Privacy Policy.

In tourguideseville.com there are different systems for capturing personal information and treatment of information provided by interested persons for the following purpose for each capture system (forms):

  • Booking form: The purpose is to start the commercial activity determined in the form in question, which will continue via email.
  • Contact form: The purpose is to maintain the communication object of the matter indicated in the contact form.
  • Comments on the posts: The purpose is to show information about the comment to the other visiting users, in addition to allowing communication or alerts in case of being chosen by the user.

There are other purposes for which we process your personal data:

  • To ensure compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data that are obtained through some cookies that are downloaded to the user’s computer when browsing this website that we detail in the cookie policy are also collected.
  • To manage social networks tourguideseville.com can have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of tourguideseville.com will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that proceed in each case and previously accepted by the user of tourguideseville.com. It will treat your data for the purpose of correctly managing your presence in the social network, informing of activities, products or services of tourguideseville.com. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers in social networks to send advertising individually.

Tourguideseville.com does not sell, rent or transfer personal data that can identify the user, nor will it in the future, to third parties, without prior consent. However, in some cases collaborations with other professionals can be made, in those cases, consent will be required to users informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest safety standards.

Legitimation for the treatment of your data

The legal basis for data processing is: the consent.

To contact or comment on this website, consent is required with this privacy policy.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

Also the contracting of products and services according to the terms and conditions that appear in the legal notice.

Data category

The categories of data that are processed are identifying data.

Specially protected data categories are not treated.

How long will we keep your data?

The personal data provided will be kept:

  • While the commercial relationship is maintained.
  • Until its deletion is requested by the interested party.
  • Period from the last confirmation of interest: 1 year.

To which recipients will your data be communicated?

Many tools we use to manage your data are hired by third parties.

To provide services strictly necessary for the development of the activity, tourguideseville.com shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google Inc. a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help tourguideseville.com analyze the use made by users of the website. The information generated by the cookie about your use of tourguideseville.com (including your IP address) will be directly transmitted and archived by Google on servers in the United States.

Facebook Pixel: an analytical web service provided by Facebook Inc. a California company whose main offices are at 1 Hacker Way, 94025 Menlo Park, United States. Facebook Pixel uses “cookies”, which are text files located on your computer, to help tourguideseville.com analyze the use made by users of the website. The information generated by the cookie about your use of tourguideseville.com (including your IP address) will be directly transmitted and filed by Facebook Inc. on servers in the United States.

Server: all data stored on the server where this website is hosted, are stored in the data center of Calle prim, 19 – BJ IZ, 28004, Madrid. But this company does not have access to the data query since it is an unmanaged virtual server.

Advice / Management: In the case of tourguideseville.com, we have not hired any service of this type that can access your data.

Web platform: The WordPress Foundation, based in the US. More information at: https://wordpress.org (The WordPress Foundation). The WordPress Foundation treats the data in order to perform its web platform services to tourguideseville.com.

Email marketing: MailChimp, owned by The Rocket Science Group LLC, based in the US. More information at: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC treats the data in order to perform its email marketing services to tourguideseville.com.

Management: Trello, Inc, domiciled in the US. More information at: https://trello.com (Trello, Inc). Trello, Inc treats the data in order to perform its management services at tourguideseville.com.

Navigation

When browsing tourguideseville.com, unidentifiable data may be collected, which may include IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user.

Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google analytics
  • Facebook pixel

We use this information to analyze trends, manage the site, track user movements around the site and collect demographic information about our user base as a whole.

Secret and security of your data

Tourguideseville.com is committed to the use and processing of users’ personal data, respecting their confidentiality and using them in accordance with the purpose of the same, as well as to comply with their obligation to keep them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that makes your data travel in a complete and secure way, that is, the transmission of data between a server and web user, and in feedback, it is fully encrypted or encrypted.

Tourguideseville.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of the data through fraudulent access to them by third parties.

With respect to the confidentiality of the processing, tourguideseville.com will ensure that any person authorized by tourguideseville.com to process customer data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

When a security incident occurs, when tourguideseville.com realizes, it must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known or when reasonably requested by the Client.

Accuracy and veracity of your data

As a user, you are solely responsible for the veracity and correctness of the data you send to tourguideseville.com exonerating tourguideseville.com, from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information on the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of them by tourguideseville.com in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to tourguideseville.com in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes in the privacy policy

Tourguideseville.com reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In these cases, tourguideseville.com will announce on this page the changes introduced with reasonable anticipation of its implementation.

Commercial mail

According to the LSSICE, tourguideseville.com does not perform SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms on the web, the user has the possibility to expressly consent to receive the newsletter, regardless of the commercial information requested.

In accordance with the provisions of Law 34/2002 on Information Society and Electronic Commerce Services, tourguideseville.com undertakes not to send commercial communications without properly identifying them.

This document was last updated on Dec 1, 2019.

On behalf of the team that forms tourguideseville.com, we thank you for the time spent reading this privacy policy.

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