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Faq

Who is Ricardo Carmona Suárez?
I am from Seville, a historian and an official tour guide of Andalusia. I offer fixed price guided tours for private groups regardless of the number of people in the group (groups from 1 to 30 people maximum). After receiving more than 200 5-star reviews and 2 certificates of excellence on Tripadvisor, I decided to create Tour Guide Seville.
What is Tour Guide Seville?
In the event that I cannot attend to your request, I will advise you to trust a colleague from my team of guides. We are a team of tour guides of Andalusia. We offer tourist services in Seville. We are accredited, independent, experienced official guides and above all things, we love our work and our city.
Who forms the guides team of Tour Guide Seville?
The Tour Guide Seville team has been specially selected by Ricardo Carmona Suárez, its founder. We are all local guides accredited by the Andalusian Autonomous Government, we speak at least three languages ​​and we have all university studies in History, Art History and Tourism.
Do you offer group visits?
No. I do not offer group visits with a price per person. All my services are private. That is, I work with groups already formed (for example families, groups of friends, groups of companies, schools, associations or agencies) but I do not form or manage the groups.

The cost of private services is fixed for each group of up to 30 people and is priced by the hour. My private rates are ideal and agree economically with respect to group tours offered by other companies. In addition the group will be private.

What if we are more than 30 people?
For groups more larges of 30 people are always needed two guides.
What time do your tours begin?
My private services do not have a fixed schedule. The schedule is chosen by the client. For tours in the morning I recommend starting at 9.00 am. For midday or afternoon tours, I recommend starting the tour around 2 pm. For tours to monuments, you must always take into account their schedule.
What is the meeting point for visits?
For private services I offer pick-up at the hotel, apartment or anywhere in the historic center of Seville up to 30 minutes before the visit begins. For pick-ups and transfers from the airport, train/bus station or any other point outside the historic center of Seville please consult the private fees.
Do you have tickets for the Royal Alcazar or the Cathedral?
No. I do not have tickets for the monuments for sale. Tickets to the monuments or sites that are visited are not included in my fees and must be purchased on the official website of each monument.
How to avoid queues at the access of monuments?
Tickets to monuments are not included in my fees. Our qualification allows us to have priority access in most of the monuments of Europe but in the case of the Royal Alcazar and the Cathedral of Seville these accesses, especially in high season, are also blocked by the capacity. This is why I advise my customers to buy tickets in advance. I can also take care of buying tickets whenever the visit is booked in advance.
Is it a lot of ground to be covered walking?
The itineraries we do are different from one visit to another. I recommend that you carefully read or consult the description of the visit to be booked, since you have to consider aspects such as the fact of carrying a wheelchair or the slowness of a member of the group when walking. I must remember that a visit is a guided service that lasts a limited number of hours, it is not a tour to complete at any cost. That is, if a member slows the pace of the group to the point of preventing the visit from ending, the service will end anyway at the set time, without the right to any refund. It is always better to book some extra time in this case.
¿Do you cancel tours due to bad weather conditions?
No, we do not cancel visits due to bad weather. I make the tours and visits already reserved whenever it is human and physically possible. The customer who decides to cancel visits due to bad weather is not entitled to any refund. In cancellations due to force majeure reasons, we will assess your specific case together to reach an agreement, always trying to have professionalism and human ethic.
For any questions or requests, you can contact me through the contact form or at +34 659 02 11 88 (also on WhatsApp).
Sivillian, historian and official tour guide of Andalusia. I offer tourist services in Seville. Official local accredited guide, independent, experienced and above all, I love my job and my city.
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