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Faq

What is Tour Guide Seville?
We are a team of tour guides from Andalusia. We offer tourist services in Seville. We are accredited official guides, independent, experienced, and above all things, we love our work and our city.
Who forms the guides team of Tour Guide Seville?
The Tour Guide Seville team has been specially selected by Ricardo Carmona Suárez, its founder. We are all local guides accredited by the Andalusian Autonomous Government, we speak at least three languages ​​and we have all university studies in History, Art History and Tourism.
Do you offer group visits?
We only offer a group visit to the two most visited monuments of Seville (Alcazar and Cathedral in group) every day at 2 pm (always with prior reservation).

The rest of our services are private. That is, we work with already formed groups (for example families, groups of friends, groups of companies, schools, associations or agencies) but we do not form or manage the groups.

The cost of private services is fixed for each group of up to 30 people and is charged for hours. Our private rates are ideal and economically agree with respect to the group tours offered by other companies. In addition the group will be private.

What if we are more than 30 people?
For groups more larges of 30 people are always needed two guides.
What time do your tours begin?
For the tour Alcazar and Cathedral in group the start time is at 2:00 pm in the Plaza Virgen de los Reyes.

Our private services do not have a fixed schedule. The schedule is chosen by the client. For tours in the morning we recommend starting at 9.00 am. For midday or afternoon tours, we recommend starting the tour around 2 pm. For tours to monuments, you must always take into account their schedule.

What is the meeting point for visits?
For the Alcazar and Cathedral in group tour the meeting point is the fountain of the Plaza Virgen de los Reyes (under the Giralda).

For private services we offer pick-up at the hotel, apartment or anywhere in the historic center of Seville up to 30 minutes before the visit begins. For pick-ups and transfers from the airport, train/bus station or any other point outside the historic center of Seville please consult the private fees.

Do you have tickets for the Royal Alcazar or the Cathedral?
No. We do not have tickets for the monuments for sale. Tickets to the monuments or sites that are visited are not included in our fees and must be purchased on the official website of each monument.
How to avoid queues at the access of monuments?
Tickets to monuments are not included in our fees. Our qualification allows us to have priority access in most of the monuments of Europe but in the case of the Royal Alcazar and the Cathedral of Seville these accesses, especially in high season, are also blocked by the capacity. This is why we advise our customers to buy tickets in advance. We can also take care of buying tickets whenever the visit is booked in advance.
Is it a lot of ground to be covered walking?
The itineraries we do are different from one visit to another. We recommend that you carefully read or consult the description of the visit to be booked, since you have to consider aspects such as the fact of carrying a wheelchair or the slowness of a member of the group when walking. We must remember that a visit is a guided service that lasts a limited number of hours, it is not a tour to complete at any cost. That is, if a member slows the pace of the group to the point of preventing the visit from ending, the service will end anyway at the set time, without the right to any refund. It is always better to book some extra time in this case.
Do you cancel the visit due to bad weather?
No, we do not cancel visits due to bad weather. We make the tours and visits already reserved whenever it is human and physically possible. The customer who decides to cancel visits due to bad weather is not entitled to any refund. In cancellations due to force majeure reasons, we will assess your specific case together to reach an agreement, always trying to have professionalism and human ethic.
For any questions or requests, you can contact us through the contact form or at +34 659 02 11 88 (also on WhatsApp).
We are a team of tour guides from Andalusia. We offer tourist services in Seville. We are accredited official guides, independent, experienced, and above all things, we love our work and our city.
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