The cancellation of a guided tour or service must be communicated via email and accepted / confirmed by tourguideseville.com. It will not be considered canceled until confirmation by tourguideseville.com. We do not accept cancellations by phone or via whatsapp or by any other messaging service.
- The cancellation made 24 hours before the time and day agreed for the development of a service will have no cost for the client.
- The cancellation made less than 24 hours before the time and day agreed for the development of a service or the lack of appearance by the client will not be entitled to any refund. A charge of the total invoice will be sent on behalf of the client. We will consider no-show by the client after 30 minutes of the agreed time to start the guided tour or service.