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Cancellation policy

The cancellation of a guided tour or service must be communicated via email and accepted / confirmed by tourguideseville.com. It will not be considered canceled until confirmation by tourguideseville.com. We do not accept telephone cancellations either via whatsapp or by any other messages service.

 

  • The cancellation made less than 60 days from the agreed time and day for the development of a service will cost 20€ for the customer.
  • The cancellation made within 30 days of the agreed time and day for the development of a service will cost 50€ to the customer.
  • The cancellation made less than 72 hours of the agreed time and day for the development of a service will have a cost to the client of 50% of the total value of the contracted services.
  • The cancellation made less than 24 hours of the agreed time and day for the development of a service or the absence of the client will not be entitled to any refund. We consider absence of the customer after 30 minutes of the agreed time to start the guided tour or service.
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