The cancellation of a guided tour or service must be communicated via email and accepted / confirmed by tourguideseville.com. It will not be considered canceled until confirmation by tourguideseville.com. We do not accept cancellations by phone or via whatsapp or by any other messaging service.
- The cancellation made less than 72 hours from the agreed time and day for the development of a service will have a cost for the client of € 50.
- The cancellation made less than 24 hours from the agreed time and day for the development of a service or the non-appearance by the client will not be entitled to any refund. We will consider non-appearance by the client after 30 minutes of the agreed time to start the guided tour or service.